Terms of Sale

Terms of Saleof IDI SKINCARE LTD. t/a ID FORMULAS

About These Terms of Sale

Please read these Terms of Sale carefully before accessing or using our Website. By visiting or using any part of our Website, and/or purchasing something from us, you agree to accept, and be bound by, the following terms and conditions (the “Terms of Sale”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Sale apply to all users of the Website, including (without limitation) to users who are browsers, vendors, customers, merchants and/ or contributors of content. These Terms of Sale are intended to govern sales to consumers only and not to companies or other persons intending to purchase our products pursuant to the carrying on of a trade or business. By agreeing to these Terms of Sale, you represent that (i) you are at least the age of 18 years and (ii) you are a consumer who will not be purchasing our products for onward sale to other persons (whether pursuant to the carrying on of a trade or business or otherwise) but will be using them for your own personal use. For the avoidance of doubt, nothing in these Terms of Sale shall be considered to constitute an offer, but rather an invitation to you to make an offer. A contract shall only be formed when we accept your offer, either by way of a confirmation email to you or by way of shipping the relevant product to you. We reserve the right to update, change or replace any part of these Terms of Sale by posting updates and/or changes to our Website. You can review the most current version of the Terms of Sale at any time on this webpage. Our webstore is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

About the Website

This Website (www.idformulas.com (the “Website”)) is operated by IDI Skincare Ltd. t/a ID Formulas. Throughout this Website, the terms “we”, “us” and “our” refer to ID Formulas. ID Formulas provides this Website for your use, including all information, tools and services available from this Website, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here. References hereunder to “you” are to anyone who uses our Website. By agreeing to these Terms of Sale, you represent that you are at least the age of 18 years.

Where to Find Information About Us and Our Products

You can find everything you need to know about us, ID Formulas, and our products on our Website (www.idformulas.com (the “Website”)) before you place an order. We will also confirm the key information to you in writing when you order, either by email, in your online account or on paper. We reserve the right at any time to modify or discontinue any product without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the product. Furthermore, we do not warrant or make any representations concerning the accuracy, likely results or reliability of the use of the products on the Website or that they will meet your expectations.

Our Products

Certain products may be available exclusively online through the Website. These products may have limited quantities and are subject to return or exchange only according to our policy in that regard as detailed in the section below headed “Returns, Refunds, Rights & Remedies”. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. All product information, descriptions, and any statements about benefits are for informational purposes only and do not constitute medical advice. Consult a qualified healthcare professional before using supplements or health products, especially if pregnant, breastfeeding, on medication, or with pre-existing conditions. We make no unauthorised health claims; all comply with EU Nutrition and Health Claims Regulation.

Our Prices

Prices are quoted in Euro and inclusive of VAT at the standard rate of 23% (or any applicable reduced/zero rate for specific items). For orders shipped to the United Kingdom, prices will be displayed in GBP and will include VAT at the applicable rate. For orders shipped outside Ireland and the United Kingdom, prices will be displayed in the relevant currency (if possible) and will include VAT at the applicable rate. We reserve the right to adjust prices to reflect changes in VAT rates or other costs. All sale prices quoted are valid only while stocks last. The price you will be charged for a product you have ordered will be the price at which it is on sale in store at the time your order is put together for dispatch. However, the prices of products may change from time to time, and in some cases the price at which the product was displayed on the Website at the time you place your order may not be the same as the price it is on sale in store.

Certain products may be available on a rolling monthly Subscription basis. If you choose to subscribe, you will be charged on a recurring monthly basis until you cancel. You may cancel your Subscription at any time by contacting our Customer Service Team or through your online account as detailed in the section below headed “Subscriptions”. Cancellation will take effect at the end of your current billing period, and no further charges will be applied. We reserve the right to change Subscription prices upon reasonable notice to you. Any such changes will take effect from the next billing cycle following the notice.

Acceptance of Your Order

We accept your order either when we send you a confirmation of such acceptance by email or when we ship the relevant product to you. We charge you when we accept your order.

Sometimes we Reject Orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because a credit reference we have obtained is unsatisfactory, because we cannot verify your age (where the product is age-restricted), because you are located outside our delivery areas, or because the product was mispriced by us. When this happens, we let you know as soon as possible by contacting the e-mail address and/or billing address and/or telephone number provided by you at the time the order was made and refund any sums you have paid.

We Charge Interest on Late Payments

If we are unable to collect any payment you owe to us, we charge interest on the overdue amount at the rate of 2% a year above the Bank of Ireland base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You shall pay us the interest together with any overdue amount.

We Pass on Increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We are Not Responsible for Delays Outside Our Control

If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team to end the contract and receive a refund for any products that you have paid for in advance but not received.

Our Customer Service Team Contact Details

info@idformulas.com

Returns, Refunds, Rights & Remedies

(a) As a consumer, you can change your mind during the 14-day cooling-off period

If you change your mind about your online purchase of one of our products, you have a legal right to change your mind, but (i) you must let us know of this change of mind by no later than 14 days from the date on which you have received the product and (ii) you must return the product to us by no later than 14 days from the date on which you notified us of your change of mind. The product must also be unused, unopened, in its original packaging and generally in an “as new” condition. The cost of returning the product will be borne by you.

b) How to let us know if you have changed your mind

To let us know you have changed your mind about a purchase, you must contact our Customer Service Team in writing, either by email (at the following email address: info@idformulas.com), or by post (at the following postal address: ID Formulas, 10 Pembroke Pl, Ballsbridge, Dublin, D04 V1W6, Ireland), or by using our online cancellation form (insert link).

Returning the product to us

If you decide to return the product to us because you have changed your mind, you must send the product back to us using an established delivery service. You should keep a receipt or other evidence from the delivery service that proves you have sent the product to us and proves the date when you sent it. If you do not do this and we do not receive the goods at all or within a reasonable time, then we will not refund the price to you.

(d) When and how we refund you

We will refund you within 14 days of receiving the product back from you (or receiving acceptable evidence that you have sent it to us). We will refund you by the method you used for payment (including an amount equal to our standard delivery costs, but not for any costs you may have paid for next day, express or other nominated day or other form of delivery). We do not charge a fee for making the refund. As already stated in part (a) above, the cost of returning the product will be borne by you.

If you think there is something wrong with your product

If you think there is something wrong with your product, you must immediately contact our Customer Service Team (contact details above).

(f) Your rights and remedies as a consumer

We will honour our legal duty to provide you with products that are as described to you on our Website and that meet all of the requirements imposed by the Consumer Rights Act 2022 as they relate to consumers. For detailed information in this regard, please visit the Citizens Information website at https://www.citizensinformation.ie/en/consumer. You may return a faulty product within 30 days and tell us that you either wish to obtain a replacement or that you wish to end the contract. If your choice in that event is to end the contract, we will give you a full refund within 14 days of such return (including the cost of the return, provided that such return has been made by way of posting).

We Can Change Products or These Terms of Sale

We can at any time change either a product or these Terms of Sale:

We Can Withdraw Products

We can withdraw products from sale at any time.

Liability to Consumers

As a consumer, we will not compensate you for all losses caused by us or our products. For example, we will not be responsible for losses you might suffer caused by us breaking this contract if the loss is:

Losses We Never Limit or Exclude

Nothing in these Terms of Sale shall limit or exclude our liability for:

We Use Your Personal Data as Set Out in Our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice:https://www.idformulas.com/privacy-policy

You Have Several Options for Resolving Disputes with Us

  1. Our Customer Service Team: You can contact our Customer Service Team (contact details above) who will do their best to resolve any problems you have with us or our products.

  2. Resolving disputes without going to court: Failing the resolution of the issue with us through our Customer Service Team, you can seek an alternative dispute resolution process (ADR), which is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. The Competition and Consumer Protection Commission (CCPC) maintains a list of authorised ADR bodies to whom you can direct your complaint. If you are not satisfied with the outcome you can still go to court.

  3. You can go to court: These Terms of Sale are governed by Irish law. Therefore, you can bring a claim against us in the Irish courts (and we can bring a claim against you in the Irish courts). However, if you are a consumer resident in the European Union, this clause does not affect any mandatory statutory rights you may have as a consumer under the law of your own country of residence.

We Can Transfer our Contract With you to a Different Organisation

We can transfer our contract with you to a different organisation so that that organisation becomes responsible for supplying your product. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. However, if you are unhappy with the transfer, you can contact our Customer Service Team (contact details above) to end the contract within 1 month of us telling you about it and we will refund you any payments that you have made in advance for products not provided.

You Can Only Transfer Your Contract with Us to Someone Else if We Agree to This

You cannot transfer our contract to anyone else unless we decide to agree to this beforehand in writing.

Nobody Else Has Any Rights Under This Contract

This contract is between you and us. Nobody else can enforce it (other than someone that you gave the relevant product to as a present).

If a Court Invalidates Some of this Contract, the Rest of It Will Still Apply

If a court or other statutory authority decides that some of these terms are unlawful, the rest of the terms will nevertheless continue to apply.

Even if we Delay in Enforcing this Contract, We Can Still Enforce It Later

We might not immediately chase you (whether through the courts or otherwise) for not doing something (like paying) or for doing something you are not allowed to do, but that will not mean that we cannot do so at a later date (either for that particular act or omission on your part or for any later one).

You Agree to Provide Accurate Details

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Subscriptions

  1. Certain products available on the Website may be offered on a Subscription basis (“Subscription Products”). By subscribing to a Subscription Product (“Subscription Agreement”), you agree to the following terms in addition to the other provisions of these Terms of Sale.

  2. Our Subscription programme is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favourite selected products based on your chosen frequency. The service is easy to use and customisable, so you can make changes online whenever you need. Just tell us how often you want your products, and we'll take it from there. There is free standard shipping, and our Website will set out the applicable discounts that will be available from time to time under our Subscription programme.

  3. You always have complete control over your Subscription orders and we will send an email reminder 5 days before each order ships and your card is charged. You can change your delivery frequency, next order date, or product quantity anytime by visiting “Product Subscription” located within your account. Changes to orders and cancellation of your Subscription Agreement can be made up to 48 hours before the next order date. Your Subscription Agreement will continue until you cancel it. A recurring charge in the amount of the product selected for Subscription will be automatically charged to your card for each delivery on the schedule you requested when you selected the product. There is no minimum term of the Subscription Agreement and no minimum purchase obligation.

  4. Joining the Subscription programme: Joining the Subscription programme is easy. It can be done whilst browsing on a product page or whilst reviewing items in the shopping basket. To get started, register or log in to your ID Formulas website account, simply select the Subscription option for your desired product, select your preferred delivery frequency and then check out as normal. Products included in the programme can be explored here:https://id-formulas.myshopify.com/. We reserve the right to amend product prices from time to time.

  5. Subscription Term and Renewal: Your Subscription Agreement will begin on the date we accept your Subscription order and will continue for the initial Subscription period selected by you at the time of purchase (the “Initial Term”). Unless you cancel your Subscription Agreement in accordance with these Terms of Sale, your Subscription will automatically renew at the end of the Initial Term for successive periods of the same duration (each a “Renewal Term”), unless otherwise stated on the Website at the time of your Subscription.

  6. Recurring Payments: By subscribing to a Subscription Product, you authorise us to charge your chosen payment method on a recurring basis at the frequency indicated at the time of your Subscription (e.g., monthly, quarterly or annually). The Subscription fee will be charged at the beginning of each billing cycle. You are responsible for ensuring that your payment details remain current and accurate. If we are unable to process your payment, we may suspend or cancel your Subscription after notifying you by email and allowing you a reasonable period of time to update your payment details.

  7. Price Changes: We may change the price of a Subscription Product from time to time. If we do so, we will notify you by email at least 30 days before the price change takes effect. The new price will apply from the start of your next Renewal Term following such notice. If you do not wish to continue your Subscription at the new price, you may cancel your Subscription Agreement before the start of the relevant Renewal Term in accordance with the cancellation provisions below.

  8. Cancellation by You: You may cancel your Subscription Agreement at any time by contacting our Customer Service Team in writing, either by email or by post (using the contact details set out above), or by using the Subscription management function in your online account (where available). Cancellation will take effect at the end of your current billing cycle, and you will continue to have access to the Subscription Product until that date. No refund will be given for any portion of the billing cycle remaining at the time of cancellation, unless otherwise required by applicable law.

  9. Cooling-Off Period regarding your Subscription Agreement: As a consumer, you can cancel your Subscription Agreement within 14 days from the date on which we accepted your Subscription order. If you change your mind about your Subscription Agreement you have a legal right to change your mind, but (i) you must let us know of this change of mind by no later than 14 days from the date on which we accepted your Subscription order and (ii) you must return to us any products already supplied to you pursuant to your Subscription order by no later than 14 days from the date on which you notified us of your change of mind. The product must also be unused, unopened, in its original packaging and generally in an “as new” condition. The cost of returning any product will be borne by you. We will refund any Subscription fees you have paid in full within 14 days of receiving your cancellation notice (subject to your compliance with the above provisions of this paragraph). PLEASE NOTE, however, that the above-referred cooling-off period entitlement only applies to your entry into the Subscription Agreement, and it does not apply to each delivery of products subsequently made to you pursuant to that Subscription Agreement.

  10. Suspension or Termination by Us: We may suspend or terminate your Subscription at any time if you breach any provision of these Terms of Sale, including (without limitation) failure to pay Subscription fees when due. We may also discontinue a Subscription Product at any time by giving you at least 30 days’ prior written notice. In the event that we discontinue a Subscription Product, we will refund you on a pro rata basis for any prepaid Subscription fees attributable to the period after the discontinuation takes effect.

Our Intellectual Property

Any trademark or copyright or other intellectual property on the Website is owned by or licensed to us. It is absolutely prohibited for you to reproduce all or any part of the contents of this Website. We reserve the right to terminate your use of the Website or any related website, and any contract we have made with you, in the event of your violation of this clause.

Severability

In the event that any provision of these Terms of Sale is determined by a court to be unlawful, void or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law and the unenforceable portion shall be deemed to be severed from these Terms of Sale, and such determination shall not affect the legality, validity and enforceability of any other remaining provisions.

Notices

Any notice which we are required to give to you regarding the products or your order may be sent to you by e-mail to your email address or by post to the postal address provided by you on registration. Unless otherwise explicitly stated, notices from you to us must be sent by email to info@idformulas.com.

Governing Law and Jurisdiction

These Terms of Sale and our contract with you shall be governed by and construed in all respects in accordance with the laws of Ireland, and you agree that the courts of Ireland shall have exclusive jurisdiction to hear and determine any suit, action or proceedings that may arise out of or in connection with these Terms of Sale and our contract with you and that for such purposes you irrevocably submit to the jurisdiction of such courts. However, if you are a consumer resident in the European Union, this clause does not affect any mandatory statutory rights you may have as a consumer under the law of your own country of residence.